The process of scheduling healthcare patients is difficult, time consuming and inefficient at best. Physician office staffs face the challenge of scheduling multiple resources (personnel, facilities and inventory) and interfacing with hospitals, outpatient facilities, insurance companies and patients. To schedule a patient into a hospital, the doctor’s staff must make multiple telephone calls and spend valuable time waiting on hold. For hospitals, scheduling is a complex task that requires hiring, training and managing many FTEs dedicated solely to the tasks of receiving scheduling calls, checking resource availability, reserving schedules in multiple departments, verifying patient demographic information, and validating insurance eligibility. After all of this is done, hospitals still run the risk of no shows, and therefore, rescheduling.
ScheduleQuest's® SQ Connect scheduling system enables healthcare providers to solve a multitude of internal scheduling problems. By offering more than the ability to schedule appointments, it's the solution that solves the problems that interfere with patient’s access to appropriate, timely care. As appointments are scheduled, the system performs conflict checks for the availability of providers, staff, equipment, rooms, beds, and inventory. It also verifies insurance authorization requirements, ensures compliance with medical necessity guidelines and sends appointment reminders to patients with a outlining procedure preparation information. ScheduleQuest® takes scheduling beyond booking appointments. It gives the physicians, hospitals, payors, and patients the ability to effectively manage access to healthcare services.
